Refund policy

Return & Exchange Policy — Tetrad Pte. Ltd.

We offer a 7-day exchange policy, which means you have 7 days from the date of receiving your item to request an exchange.

Eligibility for Exchange
To be eligible, the item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You must also provide the original receipt or proof of purchase.

How to Request an Exchange
To initiate an exchange, please contact us at tetradsg@gmail.com or WhatsApp us at +65 8017 8226. All exchanges must be returned to the following address:

Tetrad Pte. Ltd.
810 Geylang Road #01-38
Singapore 409286

Please note: Items returned without prior approval will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon collection or delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and arrange a suitable resolution.

Non-Exchangeable Items
The following items are not eligible for exchange:

• Customised or personalised products

• Sale or promotional items

• Gift cards

• Perishable goods (e.g., food, flowers, plants)

• Personal care items

• Hazardous materials or flammable liquids/gases

If you are unsure whether your item qualifies, please contact us for clarification.

Exchange Process
Once your return is received and inspected, we will notify you of the exchange approval. Upon approval, you may select a replacement item of equal or greater value (additional charges may apply if selecting a higher-priced item).

European Union Customers — 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to request an exchange or cancel the order within 14 days of receipt, provided the item remains unused, unworn, with tags, and in original packaging.

Contact Us
For all return and exchange inquiries, please email tetradsg@gmail.com or WhatsApp +65 8017 8226.