Shipping policy
Shipping Policy
Tetrad Pte. Ltd.
810 Geylang Road #01-38, Singapore 409286
Email: hello@guildbullion.com | Mobile/WhatsApp: +65 9770 2921
Singapore Shipping Only
Free delivery on all Singapore orders, Monday to Sunday. Orders placed before the cutoffs below may qualify for same-day delivery, subject to availability. At checkout, choose your preferred window; we will confirm the delivery date and slot after your order.
| Purchase time (Singapore time) | Eligible same-day window |
|---|---|
| Before 12 pm | 2 pm–6 pm |
| 12 pm to before 5 pm | 7 pm–11 pm |
For orders placed after 5 pm, contact us to arrange the next available delivery date.
We deliver within Singapore only. Overseas shipping is not available.
Delivery delays may occasionally occur due to high order volumes or courier issues.
P.O. Boxes & Military Addresses
We currently do not ship to P.O. boxes or military (APO/FPO) addresses.
Order Confirmation & Tracking
Please check your order confirmation for your purchase details. For delivery updates or tracking assistance, contact us with your order number.
Damages & Lost Packages
If your order is damaged, incorrect or missing, contact Guild Bullion so we can investigate and arrange an appropriate resolution. Please:
- Retain all packaging materials.
- Keep your order number and photographs of any damage.
- Email hello@guildbullion.com or WhatsApp +65 9770 2921.
Returns & Exchanges
Please read our Return & Exchange Policy. For change-of-mind purchases, we offer exchanges only, not refunds. This does not limit rights or remedies available under applicable Singapore consumer law.