Terms of service

TERMS OF SERVICE
Effective Date: 05/05/2025

This website is operated by Tetrad Pte. Ltd. (“we”, “us”, “our”). Throughout the site, “you” refers to the user or customer. By accessing or using our website (guildbullion.com) or purchasing from us, you agree to be bound by these Terms of Service and our related policies.

If you do not agree with any part of these terms, please do not use this website or purchase our products.

1. General Terms

By using our website, you confirm that:

  • You are at least 18 years old or have obtained consent from a parent or legal guardian.

  • You will not use our products or services for any illegal purpose.

  • You will comply with all applicable laws in Singapore.

We reserve the right to refuse service to anyone at any time for any reason.

2. Product Information and Pricing

We make every effort to display product images and descriptions accurately. However, colours may vary slightly due to different device displays.

Prices are subject to change without notice. We reserve the right to modify or discontinue any product without liability.

3. Orders and Payment

By placing an order, you agree to provide accurate, complete, and current information for all purchases, including payment details and delivery information.

We reserve the right to:

  • Limit or cancel quantities purchased.

  • Refuse or cancel orders that appear fraudulent or violate our policies.

Payment must be made in full at the time of purchase unless otherwise stated (e.g., under approved installment plans).

4. Exchange Policy

We offer a 7-day exchange policy from the date you receive the item. Exchanges are subject to the following conditions:

  • Item must be unused, unworn, in original packaging, and with all tags attached.

  • Proof of purchase (receipt) must be provided.

  • Sale or promotional items, customized/personalized products, and gift cards are not eligible for exchange.

To request an exchange, contact us at tetradsg@gmail.com or WhatsApp +65 8017 8226 before sending any item back.

Note: We do not offer refunds.

5. Accuracy of Information

While we strive for accuracy, occasionally there may be typographical errors or inaccuracies in product descriptions, pricing, or availability. We reserve the right to correct any errors and update information at any time without prior notice.

6. Third-Party Services

Our website may include links or access to third-party tools or websites. We are not responsible for the content, accuracy, or privacy practices of these external services.

Your use of third-party services is at your own risk and subject to their terms and conditions.

7. Intellectual Property

All content on this website, including images, graphics, logos, and text, is the property of Tetrad Pte. Ltd. or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, or distribute any content without our express written consent.

8. Limitation of Liability

To the maximum extent permitted by Singapore law, Tetrad Pte. Ltd. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

9. Indemnity

You agree to indemnify and hold harmless Tetrad Pte. Ltd., its directors, employees, and agents from any claims or demands made by any third party arising from your breach of these Terms of Service or your violation of any law or the rights of a third party.

10. Termination

We reserve the right to terminate or suspend access to our website and services at any time, without notice, if you breach these Terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting on our website. Your continued use of the website signifies acceptance of any revised terms.

13. Contact Information

For any questions about these Terms of Service, please contact us at:

Tetrad Pte. Ltd.
810 Geylang Road #01-38, Singapore 409286
Email: tetradsg@gmail.com
WhatsApp: +65 8017 8226