Frequently Asked Questions
Quick answers to help you plan your visit and shop with Guild Bullion.
When can I visit the shop?
We open on Sundays, 11am–6pm. Visits from Monday to Saturday are by appointment only. WhatsApp +65 9770 2921 to arrange your appointment.
Where is Guild Bullion?
Find us at 810 Geylang Road #01-38, Singapore 409286. Get directions to the shop.
How much is delivery, and how long does it take?
Free delivery on all Singapore orders, Monday to Sunday. Orders placed before the cutoffs below may qualify for same-day delivery, subject to availability. Select your preferred window at checkout; we will confirm the delivery date and slot after your order.
| Purchase time (Singapore time) | Eligible same-day window |
|---|---|
| Before 12 pm | 2 pm–6 pm |
| 12 pm to before 5 pm | 7 pm–11 pm |
Ordering after 5 pm? Contact us to arrange the next available delivery date. We deliver within Singapore only; overseas shipping is not available. Read our shipping policy.
How do I choose a gold bar weight?
Use the Gold bar weight filter on our Gold Bars collection. Open a product and select your preferred variant to check its exact weight, design, price and availability. Some products offer more than one weight.
Which currency are prices shown in?
Prices are shown in Singapore dollars (SGD). Where a product has several options, select your preferred variant to see its price and availability.
Can I request an exchange?
Please read our exchange and refund policy for the request period, conditions and exclusions, then contact us before returning an item.
How do I ask about a product or an order?
Email hello@guildbullion.com or message us on WhatsApp. For a product enquiry, include its name or link and the size or weight you want. For an existing order, include your order number. You can also use our contact form.