Shipping Policy 1

Shipping Policy

Tetrad Pte. Ltd.
810 Geylang Road #01-38, Singapore 409286
Email: tetradsg@gmail.com | Mobile/WhatsApp: +65 9770 2921

Singapore Shipping Only

Free shipping on all Singapore orders. Delivery takes 1 to 2 days.

We deliver within Singapore only. Overseas shipping is not available.

Delivery delays may occasionally occur due to high order volumes or courier issues.

P.O. Boxes & Military Addresses

We currently do not ship to P.O. boxes or military (APO/FPO) addresses.

Order Confirmation & Tracking

Once your order is shipped, you will receive a Shipment Confirmation Email containing the tracking number(s). Tracking numbers typically activate within 24 hours.

Damages & Lost Packages

We are not liable for products damaged or lost during shipping. If you receive a damaged order, please:

1. Retain all packaging materials.
2. Contact the shipping carrier directly to file a claim.
3. Notify us so we can assist where possible.

Returns & Exchanges

Please refer to our Return & Exchange Policy for information on item exchanges.
Note: We do not offer refunds. Exchanges only.